Good day Willie and CJ
I want to thank you both and your colleagues for the professional manner and excellent service with which you have done the installation of the shutters at my home in Klein-Panorama.
Willie and CJ as I mentioned to you I was amazed at the great attitude of your staff at all times. They are a true asset to the company.
I really appreciate the great work that you have delivered.
Here are key points for feedback from my side:
– Client focus – stayed in touch with the client regarding their expectation vs. your understanding of the client’s expectation throughout the processes. i.e. Sales, checking possibility for an installation, viewing samples, assisting with colour selection (Willie specifically pointed out to consider the sharpness of white on the eye), pointing out difference in colour on blade edges (CJ specifically showed me examples of the 4 different colours that are available), installation stage thru to final QA stage.
– Attention to detail. Focused solutions – a good example here CJ, is the front door shutter fitting to hold the door when open and the fitting in the ground to hold the door when locked.
– The way all of you interacted with each other. There is a definite spirit of team work and working together and it works.
– The way you al interacted with the client.
– CJ followed through any niggles to completion. Did not ignore or miss any.
– No damage to walls or furniture.
– Left premises in a clean state.
The final word is always: Will I recommend this company? Yes, I will definitely.
I wish you all well for the future.
Dear Paul and Willie,
Thank you for seeing me yesterday on such short notice; I just want to compliment you on your establishment and company image. Very impressive!
I hope to be of service to you and your company in the new future. As promised here is a pricelist pertaining to the catalogue(Q-Railing doc.) and our other stock marked Pas Classic doc.
Sales Manager – Western Cape
Pas Classic Stainless – Cape
Ek wil net vir jou baie dankie se vir jou hulp gister.
Lyk my mens kry nog goeie mense!!
Dis glad nie die ideale situasie vir ‘n girl om te gaan staan op die N1 in spits verkeer nie.
Jy was baie behulpsaam om my uit die pad uit te sleep tot op ‘n veilige eiland.
Jy het my dag gemaak. BAIE DANKIE!!!!!
Your service right from the get-go has been exemplary. The staff of FG were very helpful at the Homemakers Expo, and it was the professionalism and the awesome product that set FG apart from the competition.
The quote consultation was good, and Paul has been on top of things all the way through.
Salvatore’s installation was fast, accurate and the final result shows the fantastic quality of the product, it’s fabrication and the installation.
Many, many thanks to your entire team. We’d be happy to showcase our windows for you, and once the rest of construction is complete, I’ll forward one or two images for your records.
Your team headed up by Warren, attended to a maintenance issue at our house
this morning. My husband & I would just like to extend our thanks &
heartfelt appreciation for the workmanship, professionalism & courteous
manner in which they conduct themselves & thereby represent your company.
In fact it would be remiss of us to only single out the maintenance team.
Our experience from start to finish with this project, was just a pleasure.
We will certainly be recommending you to anyone who asks us about our
Many thanks again to ALL who were involved.
Mike & Stella Clapham
We just wanted to let you know how impressed we were with the way that Ricardo and his team conducted themselves during our installation last Tuesday and Wednesday. They worked very hard, continually kept the work area clean and tidy and were very pleasant and courteous throughout. They did a good job.
Robin & June Fox
I just want to email you and say thank you very much for a beautiful product.
My husband and I have had countless different contractors do work for us these past 3 months, but none of the other installation teams have been as on time, professional, neat and friendly as your guys have been.
Thank you very much – It has been a pleasurable experience.
Nicky and Andrew Bremner
Beste Adam & Willie
Dankie vir die afhandeling van die uitstaande items deur Mark die afgelope Maandag. Dit was werklik aangenaam om so ‘n effektiewe en afgeronde werkswyse te ervaar. Daar het reeds twee persone navraag gedoen betreffende die sisteem wat dit op die perseel gesien het (dink ek sal kommissie moet vra).Wanneer die glas balustrade ook op die balkon ge-installeer is, sal ek ‘n foto aan julle stuur sou julle dit op jul webwerf wil gebruik.
Ian Van Zyl
My wife and I would like to thank you all for the stunning installation of your Frameless Glass Windows on our balcony which has now become a beautiful sun room. Special thanks to Jean-Pierre for the way he handled the project at enquiry and quotation stage and also a special thanks to Paul and his installation team for the efficient way the windows were installed. The site team went that extra mile to ensure it was going to be perfect.
We wish you and your firm all the very best.
Zeger & Sandra de Vries
A short note to thank you for the wonderful installation of our patio here in Tokai…
We were impressed with your service quality from Wayne’s introduction and quoting to the wonderful installation team of Arnold. The work was very professionally managed and in today’s climate of “ slapdash” work stood out as excellent! Well done to You and your team…
Our best regards
Annette & Henk Kleizen
Just to thank you and Warren and his team for getting my door sorted out so swiftly. I must compliment your company on your after sales service! I will certainly be referring anybody requiring these doors to yourselves. Well done and many thanks.
I tried calling you on Wednesday afternoon, to speak to your personally, however you were in a meeting.
In 2012 we installed FG Frameless glass stack doors and in 5 years we have had 2 instances where the doors would not close.On both occasions I have received the most incredible service.
On Tuesday this week, I called your office regarding a door that would not close within our FG Frameless system. I am embarrassed to say I did not get the kind gentleman’s name.
He advised there was a team busy in Constantia and would pop past to have a look at the door, which they did. They fixed it so that I could close the door and I was advised they would need to come back and replace a part.
On Wednesday morning I received a call from your office and again I did not get the gentleman’s name. He called to advise a team would come out and fix the door before 1 am. Your team arrived promptly, fixed the door and left.
I just want to thank you and your team for the incredible service I received. Your staff are polite and extremely helpful and I cannot recall when last I received such amazing service from anyone. People promise but don’t seem to delivery, however this is not the case with FG Frameless. You can be very proud of the business you run…….thank you. Please convey my thanks and gratitude to your staff and I am sorry I cannot remember their names.
I await your invoice for the repairs done.
Thank again with kind regards,
FPA a division of CIB (Pty) Ltd
Just to thank you and Warren and his team for getting my door sorted out so swiftly. I must compliment your company on your after sales service! I will certainly be referring anybody requiring these doors to yourselves. Well done and many thanks again. Best regards, Dave Delbridge.
I wish to complement you and your staff on an outstanding response to my request to book a visit to my new home in Hermanus to repair one of the three panels of frameless glass doors at our home.
When i phoned at about 8:30 on Friday,29 December 2017 i was expecting the normal response of “we will be opening on 15 January 2018” .
I was blown away by “No problem we have a standby team and i will call you back in five minutes” . Not only did you call me back , but by 15:00 on Friday afternoon my door was fixed and we could enjoy our home on this New Years weekend.
Fantastic service and a job brilliantly done. Impressive service and a pleasure to deal with a business such as yours.
Thank you and have a successful 2018.
This was the first stop on our wine tour and I wish it would have been our last – only because I would have bought more wine!! The glass viewing room was gorgeous and the staff was kind enough to close the windows/doors when the wind really started to pick up. The olive oil and balsamic tasting was a nice accompaniment too!
Joe Cunningham – after he’s visit at Tokara Restaurant
Really happy with our door. Opens the entertainment area brilliantly.