Good day Willie and CJ
I want to thank you both and your colleagues for the professional manner and excellent service with which you have done the installation of the shutters at my home in Klein-Panorama.
Willie and CJ as I mentioned to you I was amazed at the great attitude of your staff at all times. They are a true asset to the company.
I really appreciate the great work that you have delivered.
Here are key points for feedback from my side:
– Client focus – stayed in touch with the client regarding their expectation vs. your understanding of the client’s expectation throughout the processes. i.e. Sales, checking possibility for an installation, viewing samples, assisting with colour selection (Willie specifically pointed out to consider the sharpness of white on the eye), pointing out difference in colour on blade edges (CJ specifically showed me examples of the 4 different colours that are available), installation stage thru to final QA stage.
– Attention to detail. Focused solutions – a good example here CJ, is the front door shutter fitting to hold the door when open and the fitting in the ground to hold the door when locked.
– The way all of you interacted with each other. There is a definite spirit of team work and working together and it works.
– The way you al interacted with the client.
– CJ followed through any niggles to completion. Did not ignore or miss any.
– No damage to walls or furniture.
– Left premises in a clean state.
The final word is always: Will I recommend this company? Yes, I will definitely.
I wish you all well for the future.
Dear Paul and Willie,
Thank you for seeing me yesterday on such short notice; I just want to compliment you on your establishment and company image. Very impressive!
I hope to be of service to you and your company in the new future. As promised here is a pricelist pertaining to the catalogue(Q-Railing doc.) and our other stock marked Pas Classic doc.
Sales Manager – Western Cape
Pas Classic Stainless – Cape
Ek wil net vir jou baie dankie se vir jou hulp gister.
Lyk my mens kry nog goeie mense!!
Dis glad nie die ideale situasie vir ‘n girl om te gaan staan op die N1 in spits verkeer nie.
Jy was baie behulpsaam om my uit die pad uit te sleep tot op ‘n veilige eiland.
Jy het my dag gemaak. BAIE DANKIE!!!!!
Your service right from the get-go has been exemplary. The staff of FG were very helpful at the Homemakers Expo, and it was the professionalism and the awesome product that set FG apart from the competition.
The quote consultation was good, and Paul has been on top of things all the way through.
Salvatore’s installation was fast, accurate and the final result shows the fantastic quality of the product, it’s fabrication and the installation.
Many, many thanks to your entire team. We’d be happy to showcase our windows for you, and once the rest of construction is complete, I’ll forward one or two images for your records.
Your team headed up by Warren, attended to a maintenance issue at our house
this morning. My husband & I would just like to extend our thanks &
heartfelt appreciation for the workmanship, professionalism & courteous
manner in which they conduct themselves & thereby represent your company.
In fact it would be remiss of us to only single out the maintenance team.
Our experience from start to finish with this project, was just a pleasure.
We will certainly be recommending you to anyone who asks us about our
Many thanks again to ALL who were involved.
Mike & Stella Clapham
We just wanted to let you know how impressed we were with the way that Ricardo and his team conducted themselves during our installation last Tuesday and Wednesday. They worked very hard, continually kept the work area clean and tidy and were very pleasant and courteous throughout. They did a good job.
Robin & June Fox
I just want to email you and say thank you very much for a beautiful product.
My husband and I have had countless different contractors do work for us these past 3 months, but none of the other installation teams have been as on time, professional, neat and friendly as your guys have been.
Thank you very much – It has been a pleasurable experience.
Nicky and Andrew Bremner
Beste Adam & Willie
Dankie vir die afhandeling van die uitstaande items deur Mark die afgelope Maandag. Dit was werklik aangenaam om so ‘n effektiewe en afgeronde werkswyse te ervaar. Daar het reeds twee persone navraag gedoen betreffende die sisteem wat dit op die perseel gesien het (dink ek sal kommissie moet vra).Wanneer die glas balustrade ook op die balkon ge-installeer is, sal ek ‘n foto aan julle stuur sou julle dit op jul webwerf wil gebruik.
Ian Van Zyl
My wife and I would like to thank you all for the stunning installation of your Frameless Glass Windows on our balcony which has now become a beautiful sun room. Special thanks to Jean-Pierre for the way he handled the project at enquiry and quotation stage and also a special thanks to Paul and his installation team for the efficient way the windows were installed. The site team went that extra mile to ensure it was going to be perfect.
We wish you and your firm all the very best.
Zeger & Sandra de Vries